Privacy

We keep what you give us in the request:

• –your WhatsApp number
• –your name, if you type one
• –your city
• –the car: make, model, year and body style
• –the kind of part you pick, like Body & doors
• –what you type to describe the part
• –voice notes, if you record any. Recording starts only when you tap the microphone. The recording is stored with your request, and shops and our team listen to it. It is never turned into text.
• –photos you add
• –a password, if you choose to save one (stored scrambled, never readable)

A cookie with a random browser id (one year), so requests from the same phone stay together.

A cookie with your language (one year).

A login cookie (one year) only if you save a password or log in to My requests.

While you fill in a request, your progress is kept in the browser tab so a reload does not lose it.

The city you picked last and the speed you play voice notes at, so you do not set them again.

Which screens you open, which buttons you tap, how long each screen takes, and where people give up. We also note your device type, screen size, language and the rough region your connection comes from. We use this to make the request form shorter and simpler.

These logs never contain your number or your name, and never what you typed, said or photographed to describe a part. A model name you type under Other is kept, because it tells us which cars are missing from the list.

Everything is collected by our own server. There is no Google Analytics, no Facebook pixel, no advertising tracker and no third-party font or script on this site.

Every shop on Yedek sees the car, the kind of part, your description, your voice notes and photos, and the city. They do not see your name or number. If you say your name or number in a voice note, they hear it.

A shop that sends you a price sees your name (if you gave one) and your WhatsApp number, so it can message you.

Our team sees everything, to run the service. We may call or message you to ask how it went.

Stars you give a shop are shown as part of its average.

• –to pass your request to the shops and show you their prices
• –to stop fake requests and abuse
• –to improve Yedek
• –to build statistics, for example which parts are asked for in which city and what they sell for. We may share or sell these statistics. They never include your number or your name.

Requests, with their descriptions, voice notes and photos, and offers, prices and ratings are kept, because they are the record of what was asked for and sold.

The detailed tap and screen logs are deleted after 90 days. A few kinds are kept longer: a request being sent, a request given up halfway, a model name typed in, the city picked, that a voice note was recorded or listened to (how long, never the sound itself), and a line added to a quote.

WhatsApp us on +964 773 331 7080 from the number you used, and say what you want: a copy of your data, a correction, or removal.

When we remove your data we delete your name, number and password and detach your requests from you. The car and the kind of part of a request may be kept without anything that points to you.

For shops, we also keep:

• –your login phone and password (stored scrambled), shop name, city, WhatsApp number, location and logo
• –the makes and categories you work with
• –a random id of the one phone your subscription is linked to, and a notification token for that phone
• –each login: time, device type, internet address and whether it worked
• –your quotes, price changes, and what you marked sold or lost
• –your subscription and payments, and documents our team keeps for your account
• –the same tap and screen logs as on the customer site, linked to your shop

Prices and messages between you and a shop go through WhatsApp, which you open yourself. We do not send WhatsApp messages and we cannot read your chats. WhatsApp’s own privacy rules apply there.

If we change what we collect, we update this page and the date at the top.